/* Customer service workflows. Shared colour and elevation come from the
   authenticated product tokens; this file keeps service behaviour legible
   even before the final product layer is loaded. */
.screen-actions{display:flex;flex-wrap:wrap;gap:10px;margin-top:20px}
.service-orders{display:grid;gap:14px}
.service-order{padding:clamp(18px,3vw,24px);border:1px solid var(--workspace-line,var(--line));border-radius:16px;background:var(--workspace-surface,var(--panel))}
.service-order>header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}
.service-order h3{margin:0;font-size:1.16rem;letter-spacing:-.02em}
.service-order>p{color:var(--workspace-muted,var(--muted));line-height:1.65}
.service-order>footer{display:flex;flex-wrap:wrap;gap:9px;margin-top:18px;padding-top:16px;border-top:1px solid var(--workspace-line,var(--line))}
.service-order-facts{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:1px;margin:18px 0;background:var(--workspace-line,var(--line))}
.service-order-facts div{padding:13px;background:var(--workspace-raised,var(--paper))}
.service-order-facts dt{color:var(--workspace-muted,var(--muted));font-size:.68rem;font-weight:700}
.service-order-facts dd{margin:5px 0 0;font-size:.8rem;font-weight:650;overflow-wrap:anywhere}
.service-review,.service-order form{display:grid;gap:12px;margin-top:16px;padding:16px;border-radius:12px;background:var(--workspace-raised,var(--paper))}
.service-review label,.service-order form label{display:grid;gap:7px;font-weight:650}
.service-review textarea,.service-order form textarea{width:100%;padding:11px;border:1px solid var(--workspace-line,var(--line));border-radius:9px;resize:vertical;background:var(--workspace-surface,var(--panel));color:var(--workspace-text,var(--ink))}
.service-assets{display:grid;gap:8px;padding:14px;border:1px solid var(--workspace-line,var(--line));border-radius:12px}
.service-assets label{display:flex;align-items:center;gap:8px}
.service-assets input{width:auto;min-height:auto}
.builder-assist{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:16px;padding:15px;border:1px solid var(--workspace-line,var(--line));border-radius:12px;background:var(--workspace-selected,var(--paper))}
.builder-assist small{display:block;margin-top:4px;color:var(--workspace-muted,var(--muted))}
.builder-assist-actions{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:8px}
.service-journey{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));margin:22px 0;padding:0;list-style:none}
.service-journey li{position:relative;display:grid;justify-items:start;gap:7px;color:var(--workspace-muted,var(--muted));font-size:.68rem}
.service-journey li::before{position:absolute;z-index:0;top:14px;left:30px;right:0;height:1px;background:var(--workspace-line,var(--line));content:""}
.service-journey li:last-child::before{display:none}
.service-journey li>span{position:relative;z-index:1;display:grid;place-items:center;width:29px;height:29px;border:1px solid var(--workspace-line,var(--line));border-radius:999px;background:var(--workspace-surface,var(--panel));font-size:.65rem;font-weight:760}
.service-journey li .vurm-icon{width:14px;height:14px}
.service-journey li[data-state=complete]{color:var(--workspace-success,#7ce6bb)}
.service-journey li[data-state=complete]>span{border-color:#2c7458;background:#17382d;color:#7ce6bb}
.service-journey li[data-state=complete]::before{background:#2c7458}
.service-journey li[data-state=current]{color:var(--workspace-text,var(--ink))}
.service-journey li[data-state=current]>span{border-color:var(--workspace-link,#b5adff);background:color-mix(in srgb,var(--workspace-link,#b5adff) 18%,var(--workspace-surface,var(--panel)));color:var(--workspace-link,#b5adff);box-shadow:0 0 0 4px color-mix(in srgb,var(--workspace-link,#b5adff) 8%,transparent)}
.service-journey li[data-state=cancelled]{color:var(--workspace-danger,#ffb8ae)}
.service-message{margin-top:16px;border:1px solid var(--workspace-line,var(--line));border-radius:10px;background:color-mix(in srgb,var(--workspace-raised,var(--paper)) 70%,transparent)}
.service-message>summary{display:flex;align-items:center;justify-content:space-between;gap:12px;min-height:50px;padding:10px 13px;list-style:none;color:var(--workspace-text,var(--ink));font-size:.76rem;font-weight:700;cursor:pointer}
.service-message>summary::-webkit-details-marker{display:none}.service-message>summary .vurm-icon{width:17px;height:17px;color:var(--workspace-link,#b5adff)}
.service-message>form{margin:0;border-top:1px solid var(--workspace-line,var(--line));border-radius:0;background:transparent}
@media(max-width:780px){.service-order-facts{grid-template-columns:1fr}.service-order>header,.builder-assist{align-items:stretch;flex-direction:column}.builder-assist-actions{display:grid;grid-template-columns:1fr}.builder-assist-actions>*{width:100%}.screen-actions>*{flex:1 1 180px}.service-journey{overflow-x:auto;grid-template-columns:repeat(4,minmax(104px,1fr));padding-bottom:5px}.service-journey li b{white-space:nowrap}}
@media(prefers-reduced-motion:reduce){.service-journey li[data-state=current]>span{box-shadow:none}}

.ai-services-feature{font:inherit;text-align:left;cursor:pointer}.ai-services-feature:focus-visible{outline:3px solid var(--workspace-link,#b5adff);outline-offset:4px}
.service-now{display:grid;grid-template-columns:38px minmax(0,1fr);gap:13px;margin:17px 0;padding:15px 16px;border:1px solid var(--workspace-line,var(--line));border-radius:12px;background:color-mix(in srgb,var(--workspace-surface,var(--panel)) 80%,#121722)}.service-now>span{display:grid;place-items:center;width:38px;height:38px;border:1px solid color-mix(in srgb,var(--workspace-link,#b5adff) 38%,transparent);border-radius:10px;background:color-mix(in srgb,var(--workspace-link,#b5adff) 12%,transparent);color:var(--workspace-link,#b5adff)}.service-now .vurm-icon{width:17px;height:17px}.service-now div{display:grid;gap:3px}.service-now small{color:var(--workspace-muted,var(--muted));font-size:.6rem;font-weight:760;letter-spacing:.08em;text-transform:uppercase}.service-now b{font-size:.82rem}.service-now p{margin:0;color:var(--workspace-muted,var(--muted));font-size:.7rem;line-height:1.45}.service-now.requires-action{border-color:color-mix(in srgb,var(--workspace-warning,#ffd58f) 38%,var(--workspace-line,var(--line)));background:color-mix(in srgb,var(--workspace-warning,#ffd58f) 6%,var(--workspace-surface,var(--panel)))}
.service-scope{margin:2px 0 14px}.service-scope>summary{color:var(--workspace-muted,var(--muted));font-size:.67rem;font-weight:720;cursor:pointer}.service-scope>p{margin:10px 0 0;padding-left:14px;border-left:1px solid var(--workspace-line,var(--line));color:var(--workspace-muted,var(--muted));font-size:.73rem;line-height:1.55}
.customer-ai-project{overflow:hidden;margin:20px 0;border:1px solid color-mix(in srgb,var(--workspace-link,#b5adff) 38%,var(--workspace-line,var(--line)));border-radius:15px;background:radial-gradient(circle at 92% 0%,color-mix(in srgb,var(--workspace-link,#b5adff) 18%,transparent),transparent 19rem),color-mix(in srgb,var(--workspace-surface,var(--panel)) 86%,#10151e)}
.customer-ai-project>header{display:flex;align-items:flex-start;justify-content:space-between;gap:18px;padding:20px}.customer-ai-project>header h4{max-width:34ch;margin:3px 0 7px;color:var(--workspace-text,var(--ink));font-size:clamp(1.1rem,2.4vw,1.45rem);line-height:1.12;letter-spacing:-.035em}.customer-ai-project>header p:not(.kicker){max-width:60ch;margin:0;color:var(--workspace-muted,var(--muted));font-size:.78rem;line-height:1.55}.customer-ai-project>header>span{flex:none;padding:6px 9px;border:1px solid color-mix(in srgb,var(--workspace-link,#b5adff) 45%,transparent);border-radius:999px;background:color-mix(in srgb,var(--workspace-link,#b5adff) 12%,transparent);color:var(--workspace-link,#b5adff);font-size:.65rem;font-weight:750}
.customer-ai-project-grid{display:grid;grid-template-columns:1.15fr 1fr 1fr;border-top:1px solid var(--workspace-line,var(--line));background:var(--workspace-line,var(--line));gap:1px}.customer-ai-project-grid>article{min-width:0;padding:17px;background:color-mix(in srgb,var(--workspace-raised,var(--paper)) 84%,#111721)}.customer-ai-project-grid>article>small{display:block;margin-bottom:9px;color:var(--workspace-link,#b5adff);font-size:.65rem;font-weight:750}.customer-ai-project-grid>article>p{margin:0;color:var(--workspace-muted,var(--muted));font-size:.75rem;line-height:1.55}
.ai-architecture-list,.ai-project-results{display:grid;gap:0;margin:12px 0 0;padding:0;list-style:none}.ai-architecture-list li,.ai-project-results li{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:4px 10px;padding:9px 0;border-top:1px solid var(--workspace-line,var(--line))}.ai-architecture-list b,.ai-project-results b{display:block;color:var(--workspace-text,var(--ink));font-size:.72rem;overflow-wrap:anywhere}.ai-architecture-list small,.ai-project-results small{display:block;color:var(--workspace-muted,var(--muted));font-size:.62rem}.ai-project-results>li>strong{color:var(--workspace-text,var(--ink));font-size:.82rem;font-variant-numeric:tabular-nums}.ai-project-results li>p{grid-column:1/-1;margin:1px 0 0;color:var(--workspace-muted,var(--muted));font-size:.66rem}.ai-eval-state{align-self:start;padding:3px 6px;border-radius:999px;background:color-mix(in srgb,var(--workspace-link,#b5adff) 12%,transparent);color:var(--workspace-link,#b5adff);font-size:.58rem;font-style:normal;font-weight:750}.ai-eval-state.pass{background:#17382d;color:#7ce6bb}.ai-eval-state.fail{background:#382322;color:#ffb8ae}
.customer-ai-project>details{border-top:1px solid var(--workspace-line,var(--line))}.customer-ai-project>details>summary{min-height:48px;padding:10px 20px;color:var(--workspace-muted,var(--muted));font-size:.7rem;font-weight:700;cursor:pointer}.customer-ai-project>details dl{display:grid;gap:10px;margin:0;padding:0 20px 18px}.customer-ai-project>details dl div{display:grid;grid-template-columns:minmax(100px,.35fr) minmax(0,1fr);gap:12px}.customer-ai-project>details dt{color:var(--workspace-muted,var(--muted));font-size:.66rem}.customer-ai-project>details dd{margin:0;color:var(--workspace-text,var(--ink));font-size:.72rem;line-height:1.5}
@media(max-width:860px){.customer-ai-project-grid{grid-template-columns:1fr}.customer-ai-project>header{flex-direction:column}}
@media(max-width:560px){.service-now{grid-template-columns:32px minmax(0,1fr);padding:13px}.service-now>span{width:32px;height:32px}.ai-services-feature{width:100%}.customer-ai-project>header{padding:16px}.customer-ai-project-grid>article{padding:15px}.customer-ai-project>details dl div{grid-template-columns:1fr;gap:3px}}